By using this website, you are deemed to have read and agreed to the following terms and conditions.
The following terminology applies to these Terms and Conditions, the Privacy Statement, the Disclaimer Notice, and any or all agreements. "Client," "You," and "Your" refer to you, the person accessing this website and accepting the Company's terms and conditions. "The Company," "Ourselves," "We," and "Us" refer to The Lick Lab. "Party" or "Parties" refers to both the Client and ourselves, or to either the Client or ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of providing our products and services to the Client in the most appropriate manner, whether by formal communication of a fixed duration or any other means, for the express purpose of meeting the Client's needs in respect of the Company's stated products and services, in accordance with and subject to prevailing Singapore law. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she/they are taken as interchangeable and therefore as referring to the same.
1. Privacy Statement
We are committed to protecting your privacy. Only authorized employees within the Company, on a need-to-know basis, use any information collected from individual customers. We regularly review our systems and data to ensure the best possible service to our customers. We will investigate any unauthorized actions against our computer systems and data with a view to prosecuting and/or taking civil proceedings to recover damages against any offenders.
2. Confidentiality
Client records are regarded as confidential and will not be divulged to any third party, other than for the purpose of fulfilling the products and services to be rendered, or if legally required to do so by the appropriate authorities.
We will not sell, share, or rent your personal information to any third party, nor use your email address for unsolicited mail, other than for the required products and services to be rendered. Any emails sent by the Company will only be in connection with the provision of agreed products and services, or for related updates or campaigns.
3. Payment
Major credit and debit cards are accepted methods of payment. All goods remain the property of the Company until paid for in full. We reserve the right to seek recovery of any monies remaining unpaid thirty (30) days from the date of invoice, via collection agencies and/or through the Small Claims Tribunals in the event that the outstanding balance does not exceed SGD 10,000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.
4. Delivery
Doorstep delivery is available within Singapore only, Monday to Saturday, excluding public holidays.
Delivery will be made within one (1) to three (3) business days after the order is placed.
Delivery charges will be waived for each order that meets the prevailing free-delivery threshold stated at checkout.
Delivery into a customer's premises shall be at the sole request of the respective customer, and The Lick Lab shall not be responsible for any damage within the premises. If a customer fails to receive the goods on the specified date and time, he or she will be required to pay a redelivery fee as set out in our delivery information.
5. Availability
Unless otherwise stated, the products and services featured on this website are available only within Singapore, or in relation to postings from Singapore. All advertising is intended solely for the Singapore market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs, and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including by framing or any other similar means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely, or error-free, although it is provided to the best of our ability. By using this service, you indemnify the Company, its employees, agents, and affiliates against any loss or damage, in whatever manner and however caused.
6. Cookies
Like most interactive websites, the Company's website uses cookies to enable the functionality of certain areas and to ease use for visitors.
7. Links from This Website
We do not monitor or review the content of other parties' websites that are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us, and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices or content of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to or accessed through this site before disclosing any personal information to them. The Company will not accept any responsibility for any loss or damage, in whatever manner and however caused, resulting from your disclosure of personal information to third parties.
8. Copyright Notice
Copyright and other relevant intellectual property rights subsist in all text relating to the Company's products and services and in the full content of this website.
9. Communication
We maintain several email addresses for different queries. These, and other contact details, can be found on the Contact link on our website, in Company literature, or via the Company's stated telephone or mobile numbers.
The Company is registered in the Republic of Singapore.
10. Force Majeure
Neither party shall be liable to the other for any failure to perform an obligation under any agreement that is due to an event beyond the control of such party, including but not limited to any act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood, or any other natural or man-made event outside our control, which causes the termination of an agreement or contract entered into, and which could not have been reasonably foreseen. Any party affected by such an event shall promptly inform the other party and shall use all reasonable endeavors to comply with the terms and conditions of any agreement contained herein.
11. Waiver
The failure of either party to insist upon strict performance of any provision of this or any agreement, or the failure of either party to exercise any right or remedy to which it is entitled hereunder, shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any agreement. No waiver of any provision of this or any agreement shall be effective unless it is expressly stated to be a waiver and signed by both parties.
12. General
The laws of Singapore govern these terms and conditions. By accessing this website and/or purchasing our products, you consent to these terms and conditions and to the exclusive jurisdiction of the Singapore courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason, including but not limited to the exclusions and limitations set out above, then the invalid or unenforceable provision will be severed from these terms, and the remaining terms will continue to apply. The Company's failure to enforce any of the provisions set out in these Terms and Conditions or any agreement, or its failure to exercise any option to terminate, shall not be construed as a waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any agreement or any part thereof, nor the right to enforce each and every provision thereafter. These Terms and Conditions shall not be amended, modified, varied, or supplemented except in writing and signed by duly authorized representatives of the Company.
13. Notification of Changes
We reserve the right to amend, vary, and change these terms and conditions at our discretion without notice to you. Each time you use The Lick Lab web-store, you should review the then-current Terms and Conditions of Usage, as well as the Return and Exchange Policy, that apply to your transactions and use of this site.
These terms and conditions form part of the agreement between the Client and ourselves. Your access to this website and/or undertaking of a transaction indicates your understanding of, agreement to, and acceptance of the Disclaimer Notice and the full Terms and Conditions contained herein.
14. Warranties and Liabilities
The site, its services, and all information provided herein are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, other than those imposed by law, including but not limited to warranties of title or implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, or non-infringement.
Without limiting the generality of the foregoing, we expressly disclaim any warranty, condition, guarantee, term, or representation: (i) as to the reliability, accuracy, completeness, and validity of any content or material on the site; (ii) that the functions contained on the site will be secure, uninterrupted, or error-free; and (iii) that any defects will be corrected. Any and all such warranties, conditions, terms, and representations are specifically excluded. We assume no responsibility for errors or omissions in the materials on the site, including factual or other inaccuracies or typographical errors. You expressly agree that your use and/or access of the site is at your sole risk.
Without prejudice to the generality of the foregoing, we expressly disclaim any and all liability arising from:
direct, indirect, punitive, incidental, special, or consequential damages whatsoever arising out of or connected with the use or misuse of any product purchased herein;
third-party claims, whether directly or indirectly caused by, or relating to, the content of our site and the products purchased on or through our site; and
any warranties provided under these Terms and Conditions if the total price of the product has not been paid in cleared funds by the due date for payment.
You further acknowledge and agree that any product purchased should be used at your own risk. If your pet has an existing health issue, or if you are simply concerned, you are encouraged to consult your veterinarian before making any major changes to your pet's diet.
By accessing or using the service, you, whether an individual or a single entity ("You" or "Your," as applicable), shall in no event hold The Lick Lab liable for any direct, indirect, punitive, incidental, special, or consequential injuries or damages whatsoever arising out of or connected with the use or misuse of our site, products, or services.
Products purchased from The Lick Lab are selected and deemed suitable for your dog by you. The Lick Lab will not be held liable for any loss, harm, medical condition, or death as a result of consumption of the products.
All products are formulated to support and maintain a healthy life for pets as part of an appropriate diet. We do not claim that our products or services will alleviate, heal, or cure any health condition or symptom.
15. Indemnities
You agree to indemnify and hold The Lick Lab, and its officers, agents, partners, and employees, harmless from all claims, demands, actions, proceedings, liabilities (including statutory liability and liability to third parties), penalties, and costs (including, without limitation, legal costs on a full indemnity basis), awards, losses, and/or expenses arising out of:
any use of the site or any service;
your connection to the site;
your breach of any terms and conditions of these Terms of Service;
your violation of any rights of any third party, including providers of courier services arranged via the site or any service;
your violation of any rights of another person or entity;
your breach of any statutory requirement, duty, or the law;
any injury arising from feeding your pet; or
any The Lick Lab products purchased from another person or entity, other than The Lick Lab directly.
16. Jurisdiction
These Terms of Service, and any dispute relating to these terms, are governed by and must be interpreted in accordance with the law of Singapore. Each party submits to the non-exclusive jurisdiction of the courts of Singapore.